Refund policy
How credit reservations and purchases are handled when a generation or payment needs attention.
Confirmed generation failures
When a generation is confirmed as failed or blocked, its reserved credits are returned to your account once. This is a credit return, not an automatic cash refund.
A task with an uncertain status
A provider may accept a request even if our system does not receive a clear response. We keep the task for reconciliation and do not automatically submit another paid generation or refund the reservation while its status is unknown.
Processing and delivery
A task is complete when the final video is stored and ready to download. If final processing is interrupted, we retry that step without buying another generation.
Unused credit purchases
If an unused purchase was accidental, email support@fergiebabyai.org within 7 days with the order ID. Requests are reviewed against the payment and usage records. Never send a card number, security code, or password.
Creative preferences
AI results can differ from expectations. A completed video is not automatically refunded because you prefer a different appearance, pose, or expression. Contact support with the task ID if you believe there is a technical defect.